Customer service leadership
Are you as passionate about customers as we are?
Join us in our customer care team you'll be developing your career in a truly customer driven environment.
In this role you could find yourself managing a team in one of our key contact centres with teams working hard to keep our customers connected. You could be helping them make the most of our amazing products and services, and working to put things right if they go wrong.
Join us and you’ll be the voice of BT. You’ll become a brilliant, highly trained communicator, and get the support you need to make a real difference every day and lead teams to be successful.
Find yourself working in the Transformation team and you could be designing and delivering change, or working in the Planning function you could be creating insight and analysis to improve the performance of our contact centres.
Roles are regionally based and you may rotate from one centre to another during your rotations, so think of all the customers lives you could be transforming on this unique programme.
The entry requirements for this scheme are 2:1, or 2:2 with a post graduate qualification. The starting salary is £28,250.
The locations for this scheme are Darlington, Plymouth, Merthyr, North Tyneside, Doxford, Greenock, Sheffield, Leeds, Dundee, Glasgow, Newcastle, Accrington, Blackburn, Warrington, Liverpool, Doncaster, Sandwell, Exeter, Cardiff, and Swansea. Some locations are more popular than others so if you’re invited to assessment centre and your preference is no longer available, we'll talk you through the other options.