Other BT PLC sections

Our culture

Our success doesn't just come from what we do. It's how we do things and why that really matters.

Our purpose

Our purpose is to use the power of communications to make a better world.

We bring together the best networks, the best technology and the best people. Making connections, driving innovation and creating new possibilities. Working hard to create a great experience for both our people and our customers.

When we do all these things businesses grow, communities flourish and people get more out of life.

That's the difference we're determined to make, every single day.

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Best place to work

We want BT to be a place where our people feel engaged, be themselves, and inspired to be the best they can be. We want to be a high performing, thriving organisation, where difference is celebrated and innovation is a big part of who we are.

To do that we need brilliant collaboration and shared ambition. Where our leaders are challenging but supportive; where we celebrate success; where we are able to learn as we grow and where our people make customers feel valued by delivering great experiences.

At its heart are our values. They guide our decisions and behaviours.

Our values capture the spirit of BT at its best.

Our values

Values shape our culture. They help guide our decisions at every level. They define how we work every day. In short, they show us the right thing to do.

We've thought long and hard about what makes us unique. How we've changed already, and what we want to be in the future. And we didn't develop our new values in a dark room. We asked our customers what they thought. We asked colleagues right across our organisation too.

We all wanted values that were aspirational, but realistic – things that captured the spirit of BT at its best.

Our customers wanted us to understand their needs, be easy to deal with and show we care.

Everything we were told led us to three words: Personal, Simple, Brilliant.

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Every single person in BT has a role to play in bringing these values to life - wherever people sit in the business, whatever job they do and wherever in the world we live.

Why do people love working at BT?

make a better world

Making a better world

Our products and services are essential to the fabric of today’s society – underpinning everything from global trade and industry to economic growth and social infrastructure.

From bringing people closer to education and knowledge, to more effective healthcare and energy efficiency. Our communications are a force for good.

You’ll be part of this endeavour. Joining a community of people dedicated to our purpose.

You’ll be passionate about our customers and business, sharing our commitment to making a difference in the world.

go anywhere, do anything

Go anywhere, do anything

The power of our communications helps individuals and organisations get closer to what matters most.

Reaching further, aiming higher, and making their voices heard.

It’s not our technology itself that matters – it’s what people everywhere can do with it.

Working for a diverse global business with a reach and impact like ours, a world of career opportunities will be open to you.

You’ll achieve your fullest potential by truly connecting with others and exploring all the possibilities we offer.


bringing ideas to life

Bringing ideas to life

We’re proud of our ingenuity; we developed the first electric telegraph, broadcast TV picture, and programmable computer.

Today we’re working on things like innovative fibre technologies, smart cities and super secure communications which will transform millions of lives.

Imagine what we’ll do tomorrow.

You’ll have inventiveness and creativity in your DNA. You’ll always be looking to be the best you can be, dedicated to learning and self-improvement.

In return, we’ll offer you lots of opportunities to flourish and grow.

simplifying complexity

Simplifying complexity

We’re a big company at the forefront of bewildering changes in technology.

In this complex world, we bring people closer to what matters most.

We make things easy and simple for our customers, by transforming complex tech into everyday experiences that make a real difference in their lives

You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be itching to tackle new problems.

Always on the lookout for ways to improve things and make life easier for our customers.