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Case studies 

December storms 2015

December storms 2015

BT launched a pan-BT operation to help the community.

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Scottish storms January/February 2015 

Scotland storms

BT engineers praised for their work during the Scottish Storms 2015.

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Engineers battled to restore flood-hit services to communities across North Wales

St Asaph TE surrounded by water

BT engineers earned praise for working round the clock to restore phone and broadband services across North Wales after severe floods hit during November 2012.

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Dalleagles villagers back online after BT exchange blaze

Tess at Dalleagles TE

BT responded swiftly to restore service to the villagers of Dalleagles

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Island communities cut off due to malicious damage

4wd vehicleOn Thursday 7 June, BT experienced loss of services to several remote off shore communities in the North West Highlands of Scotland.  

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 BT 4WD Emergency Response Vehicle at Lough Side

BT Teams brave Arctic conditions to restore 999 services after malicious cable attack

BT workers in the snow

When Welwyn Garden City exchange experienced a partial community isolation back in early Feb 2012, BT mobilised resources from across the business to respond and restore services.

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Emergency Response Vehicles deployed to Welwyn Garden City