No.1 Best UK Mobile Network
2,400 extra frontline engineers
95% superfast availability
New Enterprise unit bringing B&PS and W&V into one team
25,000 downloads of the new Business Service app
15 security operations centres around the globe
Premier League TV rights until the end of 2021/22
>90m nuisance calls diverted with BT Call Protect
13,000 hours of live sport broadcast in the year
Consumer business created from BT Consumer and EE
3.7% fewer network faults
New apps - BT TV app lets customers watch their favourite shows on the go and record programmes remotely
In July 2017 we announced the creation of a new Consumer business – bringing together BT Consumer and EE.
In April 2018 we announced the creation of a new customer-facing unit called Enterprise. It will bring Business and Public Sector and Wholesale and Ventures into one team.
Global Services is a leading business communications provider with customers in 180 countries.
Openreach builds and operates the fixed access network that connects Britain’s homes and businesses. Its customers include hundreds of communications providers in the UK.
TSO is our technology delivery unit responsible for creating and operating our global networks, platforms and IT systems.
S&T develops and sets corporate, network and product strategies for the group.
The remaining corporate units carry out central activities on behalf of the group.
in 2018 / c(2.0%) in 2017 *
in 2018 / +6.4% in 2017
in 2018 / 28.9p in 2017
in 2018 / £2,782 in 2017