Individual shareholders

Your experience of BT offers and services should consistently meet your expectations, if it does not please let us know:

Please provide a day time telephone number so we can discuss your concerns directly with you.

Private shareholders    

BT Shareholder Helpline
For enquiries about your shareholding:
Freefone 0808 100 4141
Fax 0371 3842100
Textphone: Freefone 0800 169 6907

From outside the UK
Tel: +44 121 415 7178
Fax: ++44 371 384 2100
Textphone: +44 121 415 7028

Or write to:
Equiniti Aspect House,Spencer Road, Lancing, West Sussex, BN99 6DA (When writing, please include a daytime telephone number, if possible, so that we can contact you should further information be required. Notifications of change of address will be acknowledged only on request).

Halifax Share Dealing ISA
Halifax Share Dealing Ltd. Tel 0870 242 5588, or write to them at Trinity Road, Halifax, West Yorkshire HX1 2RG. More information on Halifax Share Dealing ISA.

BT Share Line
Tel:  0845 701 0707  (UK callers only)
The BT Share Price Line gives details of  the day's London Stock Exchange  share price at 9am as provided by Investis; as well as the latest shareholder news. Calls are charged at local rates.

Other enquiries
For general enquiries please call: 020 7356 5000

Alternatively, to help us deal with your enquiry more effectively, or any suggestions for improving our site, please use the contact us feedback form and select an area that is related to your enquiry.

For corporate non-customer issues email:

Or write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816