Your experience of BT offers and services should consistently meet your expectations, if it does not please let us know:
BT Shop for answers to all your common questions, please visit www.shop.bt.com/help
BT Shop online service issues please e-mail: firstname.lastname@example.org
For other all shareholder offers please visit: www.bt.com/complaint
For matters regarding shares please contact Equiniti our registrars
Please provide a day time telephone number so we can discuss your concerns directly with you.
BT Shareholder Helpline
For enquiries about your shareholding:
Freefone 0808 100 4141
Fax 0371 3842100
Textphone: Freefone 0800 169 6907
From outside the UK
Tel: +44 121 415 7178
Fax: ++44 371 384 2100
Textphone: +44 121 415 7028
Or write to:
Equiniti Aspect House,Spencer Road, Lancing, West Sussex, BN99 6DA (When writing, please include a daytime telephone number, if possible, so that we can contact you should further information be required. Notifications of change of address will be acknowledged only on request).
Halifax Share Dealing ISA
Halifax Share Dealing Ltd. Tel 0870 242 5588, or write to them at Trinity Road, Halifax, West Yorkshire HX1 2RG.
For general enquiries please call: 020 7356 5000
Alternatively, to help us deal with your enquiry more effectively, or any suggestions for improving our site, please use the contact us feedback form and select an area that is related to your enquiry.
For corporate non-customer issues email: email@example.com
Or write to us at our registered office:
BT Group plc,
81 Newgate Street,
London EC1A 7AJ
Registered in England and Wales No. 4190816