BT Wales board
The BT Wales Board supports Alwen Williams and Geraint Strello who have full-time roles in the BT Wales team. The Board was established in 2002 in order to identify ways to continually improve effectiveness by BT in Wales. As a senior strategic team the Board come together at a high level as members of the BT Wales Board but otherwise work independently across BT's lines of business.
The BT Wales board is made up of people from a variety of backgrounds across the business who all bring their particular knowledge and experiences together for the benefit of BT and the wider community.
A BT fact sheet about the region [400kb]
Alwen Williams, BT Director Wales heads the BT Cymru / Wales team
Alwen joined BT in January 1996 as a member of the Welsh Language Bureau in Colwyn Bay. She then spent over ten years in Cardiff initially joining the BT Wales corporate communications team and later developing her career in communications and stakeholder management. Her roles in marketing and internal communications led her to gain expertise and experience in developing and leading communication during transformational change.
Alwen has held a number of roles in HR, specialising in employee engagement and culture change as well as her most recent role developing and leading the engagement, communication and business adoption strategy and plan for BT’s HR Transformation programme in the UK and across 71 countries globally.
Alwen was appointed as BT Director Wales in September 2015. She is a member of the CBI Wales Council, and co-opted member of both the Business Wales Board and the Deeside Enterprise Zone Advisory Board. In July 2016 Alwen received an Honorary Fellowship of the University of Wales Trinity Saint David.
In 2014 Alwen graduated with a first class honours degree in Leadership and Management from the Open University and is currently working towards a Masters in Executive Coaching with Ashridge Business School.
Alwen grew up on the family farm in Gwytherin, a small village in Conwy, and now lives in Connah’s Quay, Flintshire. In her spare time Alwen enjoys anything that involves being active and outdoors.
A video produced by the OU focussing on Wales. It includes stories of people who live and work in Wales, including Alwen Williams, BT Director of Wales. Alwen is featured as ‘The Business Leader’ and showcases her role building partnerships across Wales and making sure the country is represented within the organisation.
Dr Clive Grace (non-executive Chair)
Honorary Research Fellow, Centre for Local and Regional Governance, Cardiff University's Business School
Clive Grace is Chair of the Local Better Regulation Office, an NDPB which drives better regulation at local level across the UK. He is an Honorary Research Fellow at Cardiff Business School and a member of the WAG Health and Social Services Corporate Governance Committee. He is also the chairman of Supporta plc, an AIM listed company providing services to the public and private sectors – they are the UK's 4th largest provider of domiciliary care. He is also Chair of the RCUK Shared Services Centre Ltd, one of the largest and most complex shared services projects in the UK public sector, and a Non-Executive Director of Nominet, the steward of dotUK, one of the world's largest and most respected internet domain name registries. He does extensive pro bono work with SOLACE and CIPFA, the two premier local government professional bodies, and is an Honorary Life Member of both.
Until 2005 Clive was the Director General of the Audit Commission in Wales and Deputy Auditor-General for Wales, and prior to that he was chief executive of Torfaen County Borough Council. He is a qualified lawyer, and has a Doctorate from the University of Oxford, a master's degree from the University of California, a bachelor's degree from the University of Birmingham, and a management qualification from the Open University.
Consultant, Project Development Partnership
Peter’s career background is in the field of corporate responsibility working for the Confederation of British Industry, Department of Trade & Industry and Business in the Community. Awarded the OBE in 1995 for work in establishing links between business and education under the DTI’s Enterprise Initiative, Peter was Managing Director at Business in the Community UK from 1995 to 2005. He returned home to Wales in 2005 and was appointed Commissioner for Wales and Vice Chair of the UK Sustainable Development Commission, providing independent advice to the Welsh and UK Governments. Following the closure of the UK Commission, the Welsh Government appointed him as Wales' first Sustainable Futures Commissioner in April 2011. He was also appointed to be the first independent chair of the Climate Change Commission for Wales in 2011. Peter has undertaken a range of consultancy projects since 2005 including as consultant to the Prince’s Charities in Wales and St James Ethics Centre corporate responsibility research programme in Australia. He was instrumental in the establishment of the Institute for Sustainability & Resource Effectiveness (INSPIRE) at the University of Wales Trinity St David in 2011 where he has an associate role. Peter is chairman of the Cambrian Mountains Initiative, a member of The Institute of Welsh Affairs Board and the BT Wales Advisory Board and is also a trustee of WCVA, Size of Wales and Prime Cymru.
Director Secure & Specialist Services, Technology Service & Operations
Tim is responsible for the Global Services delivery of the UK Public Services Network. This is a single logical security assured network which will reduce the cost of communication services across UK government and enable new, joined-up and shared public services for the benefit of citizens.
Tim has a degree in Technology and an MBA from Cardiff University. He has led a variety of technical delivery programmes with Retail, Wholesale and Global Services over the last 25 years in BT. He led the systems programme for the UK rollout of Broadband to the first 5 million customers. He also ran the systems programmes for 21CN and all wholesale products. More recently he has been working on the delivery of certified secure platforms for UK Government departments.
Tim has three children and lives with his partner on a mountainside above Crickhowell. In his spare time Tim likes paragliding, skiing, speed riding and surfing.
Commercial & Service Management Director, Business & Public Sector
Jeremy is a senior commercial and service professional with more than 15 years’ experience of the IT industry and has held senior positions in a number of commercial, service management, procurement, contract management and supply chain disciplines.
His recent roles include Vice President of BT Business Procurement, leading a team of around 50 Procurement professionals across multiple procurement categories. Leading and transforming the Procurement function with responsibility for over £1bn of supplier spend.
Presently as Director of Service and Commercial management within BT IT Services, he leads a team of over 70 professionals to deliver and exceed customer expectations in way that optimises financial performance and controls risk with responsibility for delivering business activities from bid, through to service design, contract formation and risk management, service transition, in life service and contract management and revenue assurance activities.
Born and raised in Swansea, Jeremy is a passionate Welshman and as a season ticket holder, is particularly proud of the success of his home team - Swansea City FC and a keen supporter of the Ospreys and Welsh rugby. Married with 5 children, in his spare time (of which there isn’t much) he enjoys skiing and is also secretary of the girls section of Mumbles Rangers FC.
Programme Director Customer Services, Consumer
Ben joined BT in 2007 having spent 10 year working as a Management Consultant across various industries. Ben is responsible for leading on new product launches in the BT TV space, he also owns responsibility for the trialling of all products released in the Consumer portfolio.
Ben has a degree in Economics from Loughborough University. He has led on a number of high profile TV launches such as BT Sport, Champions League and the launch of Ultra High Definition TV with the aim of ensuring these have the best possible customer experience. He has led on the trialing of a number of products such as BT Mobile, BT’s re-entry into the Mobile Market and is about to led on the trialling of G Fast, BT ultra-fast broadband. A number of these trials are run from our Swansea office where Ben is based
Ben has two children and lives in the Mumbles. In his spare time Ben is a keen cyclist and sailor, the latter being a sport he took up upon moving to Wales.
Regional Business Director, Business & Public Sector
Jon Reynolds is Regional Business Director in BT Global Services which puts him at the heart of BT’s plan for transformational next generation broadband services. He was appointed as BT Regional Director for the South West in October 2009. Jon and his team have led the successful establishment of a partnership to deliver next generation broadband in Cornwall as part of a £132M project involving Cornwall Council, SWRDA and BT.
Jon has worked for BT for 21 years in senior roles across the organisation and is based in Bristol. He is a member of the CBI Regional Council in the South West.
Jon lives in North East Somerset and has been a governor of a local secondary school for five years. He is also a Fellow of the Institute of Direct Marketing.
Senior Apprenticeship Development Manager, BT Group HR
Responsible for the BT apprenticeship programme delivery and quality assurance across Wales and the UK, assisting in the attraction of talent and the development of BT’s apprentices across all of BT’s lines of business. Prior to joining BT in 1998 where she managed the BT Business call centre as sales and customer service manager, Sandra worked for Admiral Insurance Group, Cardiff for 6 years where she held a number of management roles across the call centre leading on inbound and outbound sales and customer service.
Born and educated in Wales, Sandra has herself completed a management apprenticeship since joining BT. Sandra has 3 children and lives in Cardiff.
Head of Consumer Operations, EE
Allison has 16 years’ experience in the telecommunications industry and is responsible for the Welsh site for the EE estate based in Merthyr Tydfil. She joined the company 16 years ago as an agent and her claim to fame is taking the first call to come into the centre that she now heads up which clearly shows a passion the company has for internal growth and development. Allison is responsible for the consumer sector of the company – specifically the technical front line and second line support – supporting her passion for giving something back to the community by developing people and offering opportunities to further their technical expertise and education through work based qualifications. Born in Merthyr she is passionate about giving something back to her community and regularly attends local schools and colleges to support the local area.
EE Merthyr has a great success with their apprentice community – winning the Macro Employer of the Year award 2015 which Allison plays an important part in supporting and developing this community and ensuring the appropriate opportunities are provided to them.
Allison is currently working towards a Masters qualification in HR in Bristol University. In her spare time her passion is charity fundraising incorporating her love of climbing mountains. To date she has raised over £100,000 for a variety of different charities. A huge animal lover, her dogs Theo & Freddie and lovely 17year old daughter Meg are constant companions on the mountain.
Client Services Director - Central Gov't, Defence & Police, Business & Public Sector
Gareth has more than twelve years of experience leading large-scale network operations, business transformation, building and servicing critical infrastructure, delivering major programmes and developing relations with senior governmental customers. He has worked across Openreach and BT the UK and India, and delivered key infrastructure to support the London 2012 Olympic Games.
Having joined BT as an apprentice, Gareth is now Client Services Director, leading an organisation responsible for the delivery and in-life service of UK Central Government, Ministry of Defence and Police customers.
Originally from Swansea, Gareth now lives in Cardiff. He recently completed a two year term on the Sport Wales Advisory Board, is a keen mountaineer and volunteers with the Western Beacons Mountain Search and Rescue Team.
General Manager Corporate Sales, Business & Public Sector
Tony has been with BT for 2 years having joined as part of the EE acquisition. Previous to BT he spent 6 years at EE leading Solution Sales for EE corporate covering the whole mobility portfolio and Enterprise channel footprint. Tony has been in the mobile communications industry for 18 years including working for Telefonica and Vodafone.
Tony is currently the General Manager for Corporate Sales within the Enterprise business responsible for the South West, Wales and Central regions’ Customer facing unit. He has a number of field based account teams and solution specialists supporting corporate customers in the region across the BT portfolio.
Tony was born in Bangor in North Wales and schooled in Porthmadog and Bethesda. Although now living in the East Midlands his family are based in Wales and visits often to brush up on his first language of Welsh.
Senior Marketing Manager - PSBA Marketing & Comms Lead B&PS