Welsh language policy

Cymraeg

Welsh flag

BT has also invested heavily in providing Welsh language services, and since 1994 has adopted a voluntary Bilingual Policy - which received praise from organisations across Wales for its commitment to both the language and communities of Wales.

  • Welsh Language Bureau - for residential customers who wish to contact BT about sales, repair and residential billing and broadband 0800 800 288
  • Welsh language Directory Enquiries 118 404
  • Welsh speaking staff available for operator services 100, emergency services 999 and international operator services 155

You can download your copy of the Bilingual Policy as a PDF document PDF document.