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Openreach

We're the UK's digital network business - connecting homes and businesses large and small. We want to build the best possible network with the highest quality service, and make sure everyone in the UK is connected.

We build the network that connects the UK's homes and businesses to the future.

We're responsible for providing services over the local access network (sometimes called 'the last mile'), and installing and maintaining the fibre and copper communications networks that connect homes and businesses

"We won't be just the fastest full fibre builder in the UK but we'll be it's national dependable full fibre delivery machine for years to come."

Clive Selley

CEO, Openreach, Openreach

Openreach provides the vital infrastructure that is the foundation of the UK’s vibrant internet economy. 

Openreach engineer

We’re responsible for providing services over the local access network, sometimes referred to as ‘the last mile’. This consists of the copper and fibre connections between our exchanges to homes and businesses. More than 640 service providers use our network to deliver services ranging from telephony, broadband and television for the home, to high-speed data connections for businesses of all sizes.

We’ve invested billions of pounds over the last decade in our network, allowing us to deliver one of the fastest fibre rollouts in the world. As of 30 September 2019 we've made superfast fibre broadband of over 30Mbps available to 27.7 million premises with 13.3 million customers connected to our network via multiple service providers. More than ninety-six per cent of the UK now has access to superfast broadband across all networks.

We’re now working to take the UK from a Superfast to an Ultrafast nation, with plans to make Ultrafast speeds available using Fibre to the Premises (FTTP) and Gfast technologies.

We're extending our FTTP footprint to 4m premises by March 2021. But we want to go a lot further - we're aiming to reach 15 million premises by the mid 2020s and ultimately the majority of the UK, if we can get the right conditions in place.  

How we’re doing

Revenue decline in the half year was driven by price reductions (both the impact of Openreach’s commercial offer of volume discounts for fibre enabled products and regulated price reductions), and higher service level compensation due to the implementation of auto-compensation. This was partly offset by underlying growth of 23% in our fibre enabled rental base (enabled by the commercial offer of volume discounts) and 9% in our Ethernet rental base. 

Providing better service is our number one priority. We hired over 3,500 new trainee engineers last year and we'll be hiring another 2,700 in 2019/20 - the biggest recruitment drive in our history. Many of these new engineers will be helping us to accelerate our plans to deploy 'full fibre' broadband connections across the country. 

Total Openreach customer fault volumes were 1.6% lower in the first six months of 19/20 compared to the same period last year, despite higher than average summer rainfall. We took steps to increase capacity and bring customers back into service as quickly as possible with copper and fibre on time repair at 86.4%, an improvement of 2.2 percentage points on the same period last year. The level of missed appointments, where Openreach was at fault, was 1.4% in the first six months of 19/20, compared to 1.8% during the first six months of 2018/19. Q1 was a record low.

Openreach has achieved all of Ofcom’s 42 quality of service levels during the first six months of 19/20 on voice and broadband services, including FTTC.

For more information, visit the Openreach website.