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Business and Public Sector


We serve around 1.2 million customers who range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We offer our customers fixed, mobile, networking and IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

We are focused on serving small and medium-sized enterprises (SMEs) in three main markets: fixed-voice and data; mobility; and IT services. We expect these markets to increasingly converge over the next few years as technology and customer needs change. And, as they do, we see an opportunity to grow our share of the mobility and IT services markets.

The solutions we provide continue to play a significant role in the ongoing digitisation of public services. We are focused on strengthening our regional presence so we can drive growth in our converged portfolio and significantly expand our share of mobility, IT and managed services.

How we’re doing

Our revenue for 2016/17 was £4,758 million, up eleven per cent on last year due to the acquisition of EE. Underlying revenue excluding transit adjusted for the acquisition of EE was down 6% for the quarter and year, reflecting decline in the public sector business.

Over the last three years, we have refreshed our product portfolio and supporting systems enabling bundling, simple propositions and increased speed to market. Our acquisition of EE is helping us accelerate the sale of converged fixed-mobile services to our existing business customers as well as offering new services.

We recently re-signed a four-year deal with Royal Mail Group for wide-ranging network and ICT services, covering voice, data, and customer contact centres.

We also won a new £100m networking and IT contract with the Metropolitan Police to deliver high-speed fixed and wireless networks, together with a range of cloud and IT services, to help underpin its technology transformation programme. Our network contract with Surrey County Council was extended for a further two years.

Visit our site at business.bt.com

Business and Public Sector business structure

ceo image
Graham Sutherland
Andy Summerfield
Colin Lees
Chief information officer
Colm O'Neill
Major & Public Sector
Dan Kirk
Digital, product & strategy
Jeff Langlands
Mark Hendricks
Chief financial officer
Fiona Kinniburgh
Interim HR director
Mike Tomlinson
Small & medium enterprises
Trafford Wilson
Customer service