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The CAO

The Commitments Assurance Office (CAO) monitors BT’s delivery of the Commitments on behalf of the BTCC. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the BTCC. For more information on the CAO, see How we work.

Meet the team

To contact the team, email cao@bt.com.  

George Ritchie

George Ritchie 
Manager of the CAO

Russell Hunter

Russell Hunter
CAO Head of Assurance

Kathryn Zielinski

Kathryn Zielinski
BTCC Secretariat

CAO Assurance Officer 
To be confirmed