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The Equality of Access Office (EAO) monitors BT’s delivery of the Undertakings on behalf of the EAB. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the EAB.  For more information on the EAO, see How we work.

Meet the team

Jon Furmston
EAO Director

Claire Knight
PA to EAO Director

David Mulholland
Head of Compliance Monitoring

Steve Kerr
Compliance Monitoring & Analysis Manager

To contact the team, e-mail eao@bt.com