Other BT PLC sections
 

Our Commitments 

We have a new voluntary agreement with Ofcom know as Our Commitments that will take effect from April 2018. 

PDF format BT’s Commitments – Our Code of Practice


PDF format BT’s Commitments – Northern Ireland Networks (NIN) Code of Practice


BT Vulnerability policy statement
We recognise that, for various reasons, some of our customers may feel more vulnerable and therefore need extra help.