'It matters…' – the BT Undertakings code of practice
BT people must follow a code of practice to meet the Undertakings the company gave to Ofcom in 2005.
The code is in two parts. The first applies to everyone working for BT, the second covers people in specific parts of the business.
We have a new voluntary agreement with Ofcom know as Our Commitments that will take effect from April 2018