Other BT PLC sections

'It matters…' – the BT Undertakings code of practice

BT people must follow a code of practice to meet the Undertakings the company gave to Ofcom in 2005.

The code is in two parts. The first applies to everyone working for BT, the second covers people in specific parts of the business.

PDF format Part one - information and guidance for everyone in BT

PDF format Part two - for BT people in specific parts of the business

Our Commitments 

We have a new voluntary agreement with Ofcom know as Our Commitments that will take effect from April 2018 

PDF format BT’s Commitments – Our Code of Practice

PDF format BT’s Commitments – Northern Ireland Networks (NIN) Code of Practice